Another Interesting day in oracle open world.In R12.1.1 oracle has Introduced 2 additional workflows for RMA . Lots f customers were asking for those and those were very much expected from Oracle.
In R12 Oracle now include 2 additional RMA.
1.Line Flow , Return with Receipt Only, No Credit
2.·Line Flow , Return with Receipt and Approval, No Credit.
In both cases No credit will be issue to customer.
1.Line Flow ,Return with Receipt and Approval, No Credit - This flow let you allow to create the RMA and receiving but with out credit Memo.
2.Line Flow ,Return with Receipt and Approval, No Credit. - This flow let you do RMA with Approval and receiving but no credit memo.
This is really very useful in SOME the industries
where the company sell the products to dealres and dealers in turn assemble the product and sell to end customer and dealer invoice customer for assembled product.. Customer when return the product to company , it is completely different from what company has shipped to dealer ,and customer may need to get credit from the dealer or some time as per agreement no credit has required .To fulfill these two new workflow will be very helpful.