This new feature has many advantages
- it is safe ( as customer need not to share confidential information like C Card etc with CSR).
- Once Online Order got created , all the old orders placed through non -online sources migrated to the Online account.
- error free.
- 24 * 7 Access
- Save Cost ( as ct. is not sharing their confidential information , their is less chance of mis-handling of their data and getting sue by customers :) ) .
"Access to existing account" will work only if profile IBE_INDIVIDUAL_PARTIALS has set , if it is not set then user will not be able to create account online.