In this blog I will explain how to create Retun in Receiving
Navigation > Receiving > Receipt >Go to Customer Tab > Enter RMA #
Press Find Button
In the receipt Form , you can see all the open lines for RMA.Check the line for which you want to create receipt , Update the quantity if required ,
Enter the Subinventory and other details based on your setup Press Save button.
On Save , system will uptomatically submit the "Receiving Transaction Processor" concurrent Program.
Now If you don't want to accept the complete RMA quantity from customer,we can TWO options
1.During Inspection , Reject the quantity that we don't want to accept from customer.
2.Retun the Quantity that we don't want to accept from the customer.
Option -1 : After we Receive the good, Perform the Inspection and then Reject the quantity .
Option -2 : After we receive the good , navigate to > Return , Query for RMA# and then return quantity , also in "Return TO" Enter "Customer".
Navigate to Receiving transaction > Query for RMA # , Please note that now Quantity available for receiving is = Total Quantity - Return Quantity.
Receive the good as required , it will submit the "Receiving Transaction Processor" concurrent Program ,update the inventory , progress workflow from "Wait for receiving activity" and push the credit memo data to AR Interface tables.