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May 28, 2010

Not able to Receive RMA Lines

Recently we encounter the issue where our custmomer was not able to process the RMA lines , as soon as they booked the RMA lines , these lines reached to DEFER_FULFILL status and when workflow background process got executed , RMA lines got closed.
Customer Indicated that RMA process was working in past , but now he was not able to progress RMA.
Earlier he was able to progress RMA like
  • RMA Creation.
  • RAM Booking.
  • Receiving.
  • Inspection.
  • Close.
On Analysis we found that for the items customer not able to create RMA, these items not marked as "Shippable" or "Transactable". We advise ct. to look for their setup and make sure these items are marked as "Shippable" and "Transactable".
customer confirmwd latter that they are able to resolve the issue with my recommendation

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