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May 10, 2014

Oracle Service Contract : How to Process Order Lines from Order Management to Create Service Contracts

How to Process Order Lines from Order Management to Create Service Contracts.

Once Sales order is booked  and shipped , product line ( in case product line is also on same order)  and service line progressed to Defer fulfillment workflow activity. At this point OM data has not yet interfaced to Service Contract modules.

we need to Submit Workflow Background Process concurrent request with Parameters 
  1. Item Type = OM Order Line
  2. Process Deferred = Yes, 
  3. Process Timeout = Yes, 
  4. Process Stuck = No

Once Workflow Background Process concurrent request  executed successfully workflow progress to FULFILL activity also interfaced data to OKS_REPROCESSING table.

Run Service Contracts Order Processing program concurrent request to process data from OKS_REPROCESSING table and created contracts in Service Contract module.


  1. Hi , Thank you so much for this post. Very explanatory. I have a question, can we create a service contract with 'Usage' line type from OM ?

  2. Hi

    I don't think that is feasible , Why we want to Order something for Usage.Whole Idea behind Usage item is we want to Charge customer for usage of the product ( and product is already installed at my site) , that is why we just create usage item and then associated it with Product and counter , and charge customer based on usage.

    If we want to sell Service/Subscription then we can create order line in OM , but not for usage.

  3. Thanks , I had hard time to look for " Service Contracts Order Processing program" , in my case this program was not that expected behaviour

  4. Thank you so much for your response. Totally agreed with your point.

  5. I am looking for and I love to post a comment that "The content of your post is awesome" Great work! Building survey and maintenance recommendations.

  6. Hi,
    I have defined Contract Item and added it to Order Lines. It has created Contract as expected, but Invoice is generated for Contract Item from Sales Order. Can you please suggest if there anyway we do not bill for Contract Item from Sales Order.

    I have tried this functionality in R12.1.3


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  8. How to create subscription contract from om lines